Key report 4 can be found under the reports tab using the path Key Reports > #4 - Contact Analysis > ** NEW ** - Contact Analysis. Key Report 4 is a live report that can be run at any time. This report was created to track all contacts recycled and appointments booked for all DealerMine users. Key Report 4 can be run for any time frame.
Key Report 4 can be ran 5 different ways:
By Storename All Users Combined
By Storename by Username
By Storename by Username Broken out by Day
By Username
By Username Broken out Day
Key Report 4 will show a breakdown of stores or users (depending on which option you chose) on the left hand side.Â
The report will show all contact types the user has made and how many recycles were made per contact type.
The report can be drilled down further by double clicking on a contact type.
After double clicking on a contact type the report ill show a breakdown of the recycles that were used in that contact type.
This page will show the recycles reasons on the left side of the bar graph and the number of how many times that recycle code was used at the end of each bar.
This report can be drilled down even further by double clicking on the recycle reason.
Double clicking on a recycle reason brings you to a new screen with the recycle reason at the top. Double click on the verbiage highlighted in blue to view the details for the recycle reason.
The Details that can be viewed are:
Customer Information - The customer information section displays:
Customer Number
Customer Name
Customer Contact Numbers - Residential, Business and Cell
Serial Number - The VIN the contact was recycle on
Contact Date
Call Type
Inbound/Outbound
