Service Enhancements & Resolutions
Enhancements
When validating an eService appointment in DealerMine and the customer does not have an email associated with in DealerMine, now DealerMine will automatically add the email address to the customer's profile when linking the appointment to the customer file.
2. To better assist users to understand why they are unable to log in to telephony we added error messages when choosing a book as a user and a telephony user.Â
Some of the errors you may see are:
Missing Telephony application access - This error means the store you are logging in to does not have access to telephony
Book As User not selected - To continue choose a Book as User
Telephony User not selected - To Continue a telephony user must be selected
Not a member of a queue. - A Queue has not been selected
3. When a user is booking an appointment for a day where there are no Advisors setup in DealerMine and Prevent overflow booking is on, DealerMine will display a message by the disabled Book Appt button to let the user know what exactly is the issue.Â
Resolutions
When updating an appointment from the Appointment schedule tab it was bringing the user to the customer profile screen after completing the update. This was making it difficult for users to do schedule checks. This has been resolved.
There was an issue where the Technician\Groups and Submission types were changing when an appointment that was booked in Quorum was being updated in DealerMine. This has been resolved.
There was an issue where DealerMine was not recognizing the information from the Class field in Quorum to distinguish whether a customer was a Company or Personal customer. This was causing files to flip from company to personal. This has been resolved.
There was an issue with CDK and VINs that ended with the same 8 digits DealerMine was not passing the correct vehicle identifier. This has been resolved.