BDC Release Notes

July 2020 V 9.2.3

Service Enhancements

Enhancements

We have improved the BCC email users receive when a customer books an eService appointment. The template will now display

- First Name, Last Name, CellPhone, Email, Vehicle Info, Odometer

-Appt Status, Online Appt ID , Appointment Date, Created date, Comments , Appointment Preference, Advisor

- OpCode and OpCode Description

- Appointment preference (dropoff, waiter, shuttle, ect)

- Appt Date, Time

DMS Enhancements

DealerBuilt - Due to limitations between our integration with dealerbuilt users are unable to change the vehicle on an existing appointment. To prevent complications we have greyed out the vehicle drop down when editing an appointment. Users are still able to use this feature when creating an appointment.

Serti - We have improved our Serti integration to now pull the waiter transportation type from the DMS.

Resolutions

There was an issue where the ringer in telephony was turning itself off if a user logged out and then back in to telephony. This has been resolved
There was an issue where sometimes the Queue and click to call were not displaying when logged in to telephony. This has been resolved.
Due to a timezone issue there was an issue where users were unable to schedule waiters. This has been resolved
There was an issue with the appointment prep screen not populating when updating an appointment, selecting send notification and then clicking update. The appointment prep form would not populate, the customer would recycle, and the book appointment screen would remain open. This has been resolved.
There was an issue when clicking on the star rating on the customer profile under the customer information the breakdown of the star rating calculation was not displaying. This has been resolved.
There was an issue when sending opt in texts, it would appear as if the opt in was sent twice in contact history, however the customer was only receiving the one text message. This has been resolved.
Xsellerator - There was an issue where WIP’s were not displaying for RO’s with ‘completed’ status. This has been resolved.
Xsellerator - There was an issue where the Parts Kit ID was not pushing into Xsellerator when an appointment was booked in DealerMine. This has been resolved.
Xsellerator - For Toyota stores that use Toyota Merchandising Codes there was an issue when booking an appointment dealermine was not sending the Group ID. This has been resolved.