Survey History tracks all surveys that were sent to and received from the customer through DealerMine.
There are 11 columns under this tab:
Survey Name - Displays the name of the survey that was sent to the customer
Contact Type - Displays the contact type that was selected for the email on set up
Score - Display the score for the survey and is a clickable link
Satisfaction - Displays how satisfied the customer is
Star Rating - Displays the customers star rating
Customer NameÂ
Vehicle
Sent Date - The date and time the survey was sent
Completion - the date and time the survey was completed
Source
Device - displays the device the survey was completed on
Clicking on the Score opens a Survey Result Detail popup.
The pop up will display the answers the customer gave for each question and how much each question was scored.
