Enhancements

We have updated the Call Log and Contact history so that users will only be able to listen to their own call recordings. Team leads will still have the ability to listen to all the calls in their queue. 

Resolutions

1. There was an issue where users were losing access to the outbound phone icons when switching between dealerships. This has been resolved. 

2. There was an issue where the call in progress box was disappearing and users were unable to leave voicemails. This has been resolved 

3. There was an issue where telephony would ring even though the user was on a call. This has been resolved. 

4. A change that was made on the last release caused some appointment schedules to become completely blocked. This has been resolved 

5. There was an issue where users were getting an error when trying to make an outbound call saying they already had one in progress. This has been resolved 

6. There was an issue where users were unable to delete voicemails. This has been resolved 

7. There was an issue where make busy reasons were not displaying for some stores. This has been resolved. 

8. There was an issue with appointment prep where users were able to select multiple appointment prep types from the drop down even though only one email could be sent at a time. This has been resolved. 

9. There was an issue where the advisor selected in e-service was not being pushed to DealerMine. This has been resolved. 

10. There was an issue where the auto add opcodes were not adding on e-service appointments. This has been resolved. 

11. When adding advisors in the advisor setup screen and trying to save them without selecting the Show on Schedule box users are getting an error. This has been resolved. 

Resolutions

1. Xsellerator - There was an issue when booking an appointment in DealeMine the promise time was changing in Xsellerator. This has been resolved. 

2. PBS - There was an issue when adding a vehicle in dealermine the vehicle would push incorrectly to PBS and then get changed to the incorrect vehicle when we pulled the information back. This was due to PBS not recognizing the “Canada Value Pkg” Trim. This has been resolved. 

3. Serti - There was an issue where some service history was missing in DealerMine. This has been resolved. 

4. CDK - There was an issue when looking at the open appointment screen in CDK it would display the timezone after the appointment date and time. This has been resolved 

5. DealerBuilt - There was an issue when creating a customer and trying to add a vehicle to it DealerMine would crash. This has been resolved.