Service Enhancements & Resolutions
Enhancements
We have implemented a change to allow the Appointment Schedule so it will now display Finished RO’s beyond 7 days, when the option to show RO’s on Schedule is turned on by your bdc manager or account manager.
We have improved our email templates, in that when sending email to a customer marked as a Company, the <<CustomerFirstName>> merge field will be hidden from view.
Resolutions
There was an issue where users had the ability to overbook skills. This has been resolved.
Users at the BDC reported extreme slowness in the Dealermine system, that would prevent them from answering calls, searching for customers, and slowness when changing dates in the appointment schedule. This has been resolved
DMS Enhancements & Resolutions
For Reynolds, we have added the ability to push the Department on appointments. Previously when the appointment pushed to the DMS it would default to “S”. Now it will remain set as what the user selects when booking the appointment. This feature must be turned on by your bdc or account manager.
Resolutions
There was an issue for Serti stores, where if a customer had a significant number of SPORDS on file, the system would remove the vehicle from view on the customer’s file. This has been resolved.