5. Sold

Any social lead that has been linked to an existing customer and/or prospect file can be marked as sold at anytime if the customer has purchased or serviced with you.  This will move the lead into the "Sold" tab and update the Social Stats simultaneously. 

A lead can be marked as unsold at anytime by right clicking and choose Mark as Unsold.  The lead will move back to the proper tab based on the Twitter conversation history.