Service & Showroom CRM
Enhancements
Surveys - View Results (when survey is not scored)
Service CRM
Enhancements
Leads - We have added a new filter in Lead History called "Deleted" which allows you to exclude, include or view deleted leads.
Override Booking Limitations - now can override even if prevent overflow booking is turned on.Â
Telephony
Enhancements
Fetch
Enhancements
Reports
 Enhancements
Key Report 4.4 (Contact Analysis) - listing all Fetch campaign names for easier viewing.
Sales Cycle Report - Sales Team sort option
Resolutions
Fetch Deleting Campaigns - there was an issue when attempting to delete Fetch Campaigns from Campaign History. This has been resolved.
Email History was showing un-merged emails that were sent to customers. The emails were indeed sent properly with merged customer data, however our Email Histiory tab was showing incorrectly. This has been resolved.
Texting - the red orb was not displaying consistently for new incoming texts. This has been resolved.
Telephony - there was an intermittent issue where a customer would press 1 to leave a voice mail and it would re-play the call flow and not allow the customer to leave a voice mail. This has been resolved.
DealerTrade Worksheet - the package cost wasn't printing on the worksheet as it's own line. This has now changed and we display the vehicle cost, package cost and total unit cost.
Trade Entry - we have added model year 2016 to be used when adding vehicle trades.
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