eService

DealerMine eService

DealerMine's eService solution provides DMS integration, factory menus, dealer recommendations, shop availability and  service history. By providing a fast and easy solution for online scheduling, eService works with DealerMine to drive your business forward, while increasing customer retention and satisfaction. 

eService scheduling presents consumers with an intuitive and clean interface designed for today’s popular mobile devices. Customers using eService, initiated from the dealerships website can quickly schedule service appointments from any device, anywhere, 24/7.

• • Optimized for today’s smartphones and tablets

  • Automatic switch to mobile using device detection

  • Fast and easy booking process

  • Book with our without a VIN

  • All customers who book online are automatically registered and will receive login credentials

  • All customers booking online will receive an appointment confirmation email

  • Customers can choose to drop off, waiter or request a loaner vehicle upon booking (optional) 

  • Recommended maintenance will include VIN-specific factory & dealer-recommended services

  • My Appointments section allows customers to edit or delete any upcoming service appointments with ease

  • My Profile section allows customers to update their contact preferences

  • Customers can opt-in to receive Dealer Notifications or choose to unsubscribe from all communications

Note:

Any DealerMine user can reset a customers eService password directly from DealerMine.  Simply go to their profile, click their name to view the Customer Information Screen.  Under the email fields you will see an eService email.  Click the Reset Pass button to the right and the customer will receive an email with a new password.