Receiving a Text
All received texts funnel into the Texting tab.
A red orb lights up indicating when new texts arrive to read.Â
The Texting tab consists of three sub tabs:
Incoming Today - the most recent incoming messages received today. From this tab, double click any customer to see the smart phone slide in to read the full conversation. Right click any customer to view profile. All unread texts have a yellow star to the right of the text. Unread meaning, unread by any DealerMine user since we have no idea of knowing if a text has been read by a customer.
Last 30 Days - all texts sent or received over the last 30 days. Black arrow = incoming, Red arrow = outgoing. Right click to view profile.
Incoming Orphans - all incoming texts where we cannot find a match to the 10-digit phone number belonging to the sender. Right click to search for a match using your existing database. This will link up your texting history with the appropriate customer file.
To view the Texting tab, see the screen below:
NEW - Version 6.3 – Released July 14, 2016Â
When texting a customer that has a negative customer number it will not show in the Texting screen or in Text Hist tab as the Text needs to be linked to the customer. When this happens the user would need to go to the Orphan tab, right click on the text and then the search customer and then select the customer that the text will be linked to.