Total Actions

Total Actions = all Recycles + Letters + Emails Sent for Maintenance, No Show and Confirm Call Types only.

In order to get the correct results, each customer needs to be counted only once, using a distinct customer count.  This report uses a distinct customer count for the day ensuring the number of maintenance actions only count each customer once regardless of the number of recycles completed for any customer.  Meaning that if a customer is recycled more than once in the same day (by the same user) it will only count once on this report.   

Key Report 4 - Contact Analysis counts all recycles, regardless of multiple recycles on one customer file to ensure all contacts are counted for.  4.6 Contact Analysis - Timeline Chart will also help investigate contacts further to find any recycles that appear to be underhanded.