Report Formulas & Terminology

Effective Labour (Door) Rate -  Total Labour Sales divided by total hours

E.g. $200,000 / 2300 = $86.95 Effective Labour Rate (Door Rate)

Hrs Per RO - Total flat rate hours divided by total number of RO’s

E.g. 2300 hours / 1385 = 1.66 Hrs Per RO.

Maintenance Labour Sales —

Total sales sold based on linked maintenance operation codes only; no credit is received for unlinked maintenance operations which are sold.

Maintenance Labour Gross—  Total Maintenance Labour Sales minus the cost on each operation code. 

Not including cost of parts, labour only)

E.g. $225,000 Sales - $67500 (Cost)) = $157,500 Maintenance Labour Gross

Tech Hours—  Total number of hours closed on work orders for the time frame and report you are running.

Show % —  Total number of RO’s closed based on the number of appointments that were originally booked.

E.g. 389 RO’s / 477 Appt’s = 82% Show %

(80% or above is the DealerMine Benchmark)

Maintenance Lines Retained —   The total number of maintenance lines retained on closed work orders divided by the number of maintenance lines originally booked.