Q: I have a number of files today listed today under maintence(first )service, that have no service history, contact history, or purchase history. Most of which appear to be used vehicles. Should I be contacting them? Is this an issue happening with others today?
A: This really is not a break, Development made a change to the major reset so users are probably going to see more of these customer files with no service history, contact history or purchase history. But based on the DelDate these contacts are within the Trigger Specs. So these contacts are opportunities. My confusion is that these customers do not fall within triggers specs of 3-18 months, so should they be contacted. Also I have the issue of I am not supposed to contact off makes which were not purchased here, so ... do I turn off all those customers as off makes?