Service Follow-up Calls also referred to as Service CSI Calls, were built to help dealers contact customers that were already in for service, and to follow-up on their service visit. The goal is to obtain feedback from the customer, which will enable you to service them better in the future. This feedback can also be transferred to other customers as well. A common misuse of this feature is to contact “Warranty Pay” customers only, so that the manufacturer’s requirements are satisfied, thus ignoring the customer visits which are out of pocket and not under warranty. While DealerMine has that feature built in, it is equally important to contact your “Customer Pay” customers, as they are the ones who will give you critical feedback in order for your Dealership to improve. In order for a CSI Call to appear on the Call Select Screen, there must have been a repair order that had closed the previous day. You can customize the way the CSI’s will appear on the Call Select Screen in the “Contact Type Specifications Screen”. For example, you may want a visit followed up 3 days after service was performed with a Service Follow-Up Call. The system is set up to keep reminding you of this call for a maximum of 15 days. So this gives the system a total of 12 additional days to get a hold of this particular customer, before the CSI expires on day 15. The reason we have an expiry day, is to help new installations have a smoother startup. When we first install DealerMine, we have no history in the system of any CSI Calls being performed therefore if we did not have an expiry day, then all repair orders ever closed would remain showing up as needing a CSI. As the store matures on a DealerMine install, this end date can be extended. A customer must be activated, in order to appear in the Call Select Screen.