The Contact Selection grid will show the user all the contact types that are due to be performed each day. Both Service and Showroom (if applicable) contact types are listed based on the specifications that are setup for the store and for the user. For example, if a user is setup as a Service BDC user, then the grid will show contact types that are associated with service. (No Shows, Confirm Appointments, MVI, Maintenance, Service Follow up (CSI), Recalls, Special Order Parts and Fetch). If the same user will also be responsible for the “After the Sale Follow up Calls”, then you can setup the user to have access to those calls as well. The call types are completely customizable by store and by user. These specs can be changed as your requirements change.