The Appointment Booking Productivity Report will tell you how many appointments a user books for a given appointment date range for customers who have last been in for service 3 Months ago, 6 Months ago, 9 Months ago, 12 months ago, 12+ months ago and Never been serviced. It is a great tool to see if your BDC is working to get the business. The report also shows the show% and then breaks the appointments down by outbound effort and inbound effort. Double click on the "Inbound" or "Outbound" and the report will list the details that make up the totals.