Survey Hist Tab

Survey Hist tab will track all Surveys sent to and received from each customer.  The tab will display 10 columns;

• •  Survey Name - this will display the name of the Survey sent to the customer

  • Contact Type - this will be the Contact Type selected in the Email

  • Score - Once the customer has finished the Survey the score will display here and will be a clickable link to a popup which will display all questions and answers.  If the Survey has not been completed by the customer the Score column will remain blank.  A Red Flag will display in front of the Score when there is an Alert set to one or more of the questions on the Survey. 

  • Satisfaction -

  • Customer Name

  • Vehicle

  • Sent Date - date and time Survey was sent

  • Completion - date and time Survey was completed

  • Source -

  • Device - will display the device used to complete the Survey