We have enhanced our eService Performance Report to now give you more details regarding your customers booking online via eService.
This report tracks the the following information:
Device Detection Categories defined as follows:
Non-eservice: Appointments booked by a user manually (not online)
Non-DM System: Appointments booked by via 3rd party
Unreported: Appointments booked online prior to DealerMine capturing the device type.
Desktop: Online appointment booked on a desktop computer.
Smart Phone: Online appointments booked on a smart phone.
Robot: Online Appointments booked using a device that shows as a ‘robot’. (a device that was unable to be detected)
Tablet: Online appointments booked on a tablet.
