6. Skill View Setup

By Skill sorts appointments based on the skill group.This view displays the appointment schedule by the skills associated with various opcodes, and it has limited number of slots for each of these skill types. 

• It is possible for an appointment to span multiple skill groups if it has multiple line items. In this case, it appears separately in each group's column.

• If an opcode is linked to a skill group, that group will show on the book appointment form. If a store has skill-based booking and has the preventOverflowBooking flag turned on, times that don't have room for the appt's opcodes will be highlighted in red, and the offending lines will have their groups highlighted in red as well. In this state booking cannot be completed.

Note: Teams cannot be used for this. 

• Opcodes are linked to specific skill categories manually. 

• Setup screen determines how many slots are available for the various skills. This has its own blocking rules: i.e. Skill group time slots can only be manually blocked from the Appointment Schedule. Skill Group is an overall-view and does not have a schedule setup. 

• When Prevent-Overflow-Booking is turned on for a store that has skills configured this way, it limits per day the number that can book for a specific skill groups.