New Vehicle Sales to Service Retention

Service Trends - New Vehicle Sales to Service Retention

Based Upon: Closed Work Order Date

Updates: Nightly Download

Objective

This report was created to show you the percentage of customers who bought or leased new at your dealership that are being retained in service.  Run this report to view the percentage of customers being retained as service customers categorized by the model year of their vehicle, not the delivery year of the vehicle.  Pre-delivery inspections will be counted since it is an RO in Service History.

The grid displays the following information based upon the time elapsed since the  last service visit of each VIN in your database:

• Model Year

• Active 0-4 Months

• Semi Active 5-8 Months

• Potentially Lost 9-12 Months

• Lost 12+ Months

• Total (vehicles sold for that model year)

**Fleet sales are not included in this report.